BUSINESS PROCESS OUTSOURCING (BPO)

Background:

Today's globally competitive marketplace demands higher productivity, efficiency and agility from companies, while also requiring faster turnaround times and better service. To meet these challenges, leading companies worldwide are focusing their resources on core competencies while outsourcing non-critical business processes to compete profitably in a global market. Business Process Outsourcing (BPO) for back office activities has emerged as a result of these market forces and has become a strategic business initiative among the world's largest corporations such as American Express, GE, HP, Motorola - just to name a few.

The rapid growth of IT infrastructure and the Internet along with the availability of a highly qualified pool of skilled workers in countries such as India, has made it the ideal destination for outsourcing many IT-dependent business processes by corporations world-wide. The innovations in networking, communication and collaboration along with hybrid teams of on-site and off-site resources have made the globalization of BPO a reality and a significant value proposition for corporations in the US and all over the world.

While the Fortune 1000 clients are currently being served by a few large IT companies in India, we at FrontPoint Systems have specialized in serving the needs of the small to mid-sized companies since 1996.

What We Offer:

The following are our strengths:

- We offer comprehensive IT and internet solutions to a diversified, global customer base in North America, Europe and Asia.

- We deliver world-class software & technology solutions to our customers here in a very cost-effective manner by leveraging the lower cost of our offshore infrastructure and combining it with our US resources.

- We are supported by state-of-the-art offshore development facilities in Chennai and Bangalore, India over 100 plus people strong. We also have offices in Calcutta, Mumbai and sales offices in Italy and Germany. Our US clients are supported by offices in New Jersey and Pittsburgh.

- Our clients represent a broad spectrum of industries
Finance, Engineering, Software, System Analysis, Health-care, Travel, Education, Consumer Products, Distributors and Retailers - in Asia, Europe and North America.

The following are highlights of our Indian infrastructure:

- Chennai Development Center with 6000 square feet and state- of-the-art facilities.

- Over 100 people strong with Project Managers, Project Leaders, Analysts, Programmers/Developers and Designers.

- Over 70 Workstations ; 5 Servers on a 100-baseT network with Windows 2000/NT.

- ISDN and DSL Connectivity to Internet.

- Conference and training facilities.

- UPS and Generator Back-ups.

The advantages offered by us are:

- Dedicated, high quality and proven resources for any IT-enabled outsourcing project.

- World-class infrastructure that can be deployed on a 24x7x365 basis

- Significant reduction in costs of operations compared to the local market.

- Guaranteed quality, speed and reliability - due to strict adherence to international standards for process flow, testing and quality assurance.

- Better communication between offshore and onsite teams via secure Web based project management and collaboration tools, instant messaging and VPN.

- Local US presence guarantees higher levels of customer service, onsite support and immediate response to questions, issues and problems. We are only a phone call away!

Our Unique Value Proposition:

We will undertake a BPO project only after we perform a complete IT and business process survey of your operations and give you a comprehensive report outlining the potential cost savings. After our initial study we can come back with a recommendation on what processes we can support and the value to you from such outsourcing. If necessary we can start with a pilot project before moving on to a larger project.

The following are some suggested areas for potential outsourcing:

- Data entry
- Document Management
- Reporting
- Back Office IT support
- IT customization

We think that our approach makes our offering rather unique in the market and provides a no-risk entry into the BPO space for small to mid-size companies.

Our Business Process Outsourcing Division is led by two key principals who have over 40 years of combined management and technology experience. Mr. M. Rashed Hasan and Mr. Arun Shroff